Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We’re happy to accept returns if you change your mind, order the wrong size, or decide the item just isn’t for you. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in resalable condition. You’ll also need your receipt or proof of purchase.

To start a return, contact us at accounts@jambandstation.com.

If your return is accepted, we’ll send you a prepaid return shipping label along with instructions on how and where to send your package. For returns due to change of mind, sizing, or preference, the cost of the return shipping label will be deducted from your refund. If the item arrived damaged, defective, or incorrect, we’ll cover the return shipping cost. Items sent back to us without first requesting a return may not be accepted.

You can always contact us at accounts@jambandstation.com with any questions about a return.

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and do our best to make it right.

Exceptions / non-returnable items
Custom and personalized items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or were made incorrectly.

Exchanges
Exchanges may be requested within 14 days of receiving your order. Replacement items will be sent after the original item has been returned to us.

Unless the exchange is needed because the item arrived damaged, defective, or incorrect, the buyer is responsible for return shipping costs.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at accounts@jambandstation.com.