How long will my order take to ship?
Most orders are processed within 3–5 business days, and we often ship sooner. During especially busy times or if we’re waiting on supplies, it may take a little longer.
Do you offer rush orders?
Sometimes. If you need something by a specific date, email us at HeyNow@jambandstation.com before ordering and we’ll let you know what we can do.
How much is shipping?
Shipping is calculated at checkout based on your location and the items in your order.
U.S. orders over $75 ship free.
Will my order have tracking?
Most packages include tracking. Some small order (such as stickers or cards) may be sent by regular First Class letter mail without tracking to keep shipping costs reasonable.
What if I need to return or exchange something?
We accept returns and exchanges requested within 14 days of delivery as long as the item is unworn, unused, and in resalable condition.
For returns due to sizing, preference, or simply changing your mind, we’ll provide a prepaid return label and deduct the return shipping cost from your refund. If we made a mistake or the item arrived damaged or defective, we’ll take care of the shipping.
Can I return a custom item?
Custom and personalized items generally can’t be returned or exchanged unless they arrive damaged, defective, or were made incorrectly.
Do you take custom orders or commissions?
Yes, depending on the request and our current workload. Simple changes like text, color, print size, or placement may be available on existing designs for free. More involved changes or completely new artwork may require a separate design fee.
Email us at HeyNow@jambandstation.com before ordering so we can talk through what you have in mind.
How do I choose the right shirt size?
Check the size chart on the product page before ordering. If you’re between sizes or prefer a looser fit, sizing up is usually the safer choice.
How should I care for my printed shirt?
Our shirts are made to be worn and washed normally. For the longest life, we recommend washing inside out and using lower heat when possible, but it's not strictly necessary.
Where are your products made?
We print, embroider, and finish our products in our Missouri home studio using a hands-on, human-made process.
Are you adding more products?
Constantly. We’re rebuilding the shop and adding both returning favorites and new designs regularly, so if things look a little sparse right now, check back soon.
Where did the reviews come from?
Some reviews have been imported from our previous Etsy shop so longtime customer feedback could come with us to our new home.
How can I contact you?
Email us anytime at HeyNow@jambandstation.com.